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FAQ

Why is AppDiagnos better?

AppDiagnos is the ONLY APM solution in the industry that offers Load testing, Synthetic User Monitoring, Real User Monitoring, Mobile User Monitoring, and Deep Dive Analytics under a single unified platform. It collects and analyzes data from each individual measurement and offers analytics. Other tools may say they offer analytics, but they do not mention that they are not measuring everything needed to offer a complete APM suite. They cannot analyze what they do not measure which can leave a gap in analytics.

Why should I care about Synthetic user monitoring when I have real user monitoring and deep dive analytics?

With RUM, you have to wait for a real customer to have a problem before you realize that there is one. With SUM, you can realize that there is a problem somewhere within your application before your clients notice it. This in turn improves client satisfaction and user experience.

How can AppDiagnos help me with marketing?

With AppDiagnos, you can maximize your marketing ROI. Using our load test, we can help you ensure that your website can handle any expected traffic. You can ensure that customers from a particular geographical location will have a smooth experience. Using AppDiagnos SUM, you can determine what your user experience will be for each of your data center locations which helps you in invest in the right place.

My Apps are hosted on a public cloud. Do I need to worry about APM?

It is even more important to monitor your application’s performance with the current cloud initiatives. It’s the audit that allows you to determine that your cloud-hosting provider is delivering what you are paying for.

My cloud-hosting provider manages my apps and manages performance. Do I still need to worry about APM?

AppDiagnos allows you to audit what cloud hosting companies are charging you for. Make sure that the SLA’s are not being breached. It’s the difference between you knowing that something is wrong in your application or hearing about it from the provider the next day.

Why is APM important to my business?

Studies show that for every second past 4 seconds it takes for your content to load, you lose 10% of the visitors on your website. This means that if your content took 10 seconds to load, you have potentially lost 50% of clients. This translates to losing money. AppDiagnos can help you be proactive in predicting these challenges and avoid performance issues.

I don’t have end users visiting my web site/applications. Do I need to think about APM?

Even if you don’t have end users, you are probably delivering content to your employees, partners, or vendors. Your employee might be accessing your HR systems over the web or your partners may be accessing your systems on the web. Every second an employee, partner, or vendor waits for your content to be delivered causes drops in productivity. AppDiagnos can help you boost productivity by ensuring that the content is being delivered in a timely manner.

How can AppDiagnos help me increase my revenue and thus, the bottom line?

You are most likely spending money to drive visitors to your web site and are working to convert visitors to paying clients. AppDiagnos can help ensure that the money you spend on marketing and driving traffic to your website is actually being put to good use. If your content fails to be delivered, visitors may leave and go to a competing product in which you would have paid to drive traffic to your competition.

What is an agent?

An agent is a small, non-intrusive, lightweight, executable file that you can download and install on the server that you would like to monitor. The agent will monitor your server health and communicate with our analytics engine to support your monitoring requirements.

What does an agent do?

An agent collects performance details from your server such as CPU usage, memory consumption, disk writes etc. These metrics are sent to AppDiagnos servers for analytics.

How can I view the server health?

AppDiagnos is the only APM solution that comes with an integrated dashboard out of the box. Using a customizable dashboard, you can view the server health as well as APM analytics from any browser-enabled device.

What is Deep Dive Diagnostics (AppDiagnos Application Deep Dive ADD)?

AppDiagnos ADD (Application Deep Dive) can pin point bottle necks in your Java/.Net applications to the package, class and function level. It can also help improve the performance of your databases by pinpointing slow queries and other issues. AppDiagnos can provide a complete stack trace of your application call on the server.

What is Load Testing?

Load testing is a capacity planning tool that allows you to test whether or not your website or application can handle 1000’s of concurrent users. AppDiagnos can generate synthetic user requests from the cloud of your site or server. AppDiagnos Load Test is one of the most powerful and easy to use load test engines on the market. It comes with a very easy scripting tool.

Do I need to learn a new scripting tool? I only use Jmeter and Selenium scripts?

AppDiagnos doesn’t support jmeter scripts. AppDiagnos is compatible with Selenium.

Can AppDiagnos monitor my storage devices?

Yes, AppDiagnos can monitor most devices in your infrastructure and pinpoint which devices is causing performance challenges.

What is real user monitoring?

Real user monitoring allows you to track and monitor how users are interacting with your application. RUM can trace the entire transaction for a real user to help ensure that the user has as good experience and if not, what caused the error.

What is synthetic user monitoring?

Synthetic user monitoring (SUM) can generate synthetic traffic to your servers to give you analytics on what the user experience will be like from various geographic locations. If you are about to open a new location, it’s best to know what the user experience from that region is like.

Can AppDiagnos work on a private cloud?

The platform has been built to work on both public and private cloud. We have a cloud based version and an on premises version.

We have a SOX or HIPAA compliant infrastructure. Can I still use AppDiagnos?

There is a full cloud based version as well as an on-premises version where the data never leaves your infrastructure. Contact us for a demo.

Can AppDiagnos monitor my storage devices?

Yes, AppDiagnos can monitor most devices in your infrastructure and pinpoint which devices is causing performance challenges.

Can AppDiagnos monitor my network devices?

This feature is under development.

Where are AppDiagnos servers located?

There are hundreds of data center locations worldwide, hosted with Tier-1 data center. We are consistently adding new locations weekly. To get the current list of data center locations, contact our sales.

Is there a free version?

Yes, AppDiagnos offers a free version.

Do you do consulting?

Yes, our performance assurance team does that. Performance data along with our consulting, will get you the benefits very quickly with the best ROI.